Ordering with us is quick and easy

Our ordering process consists of four clear steps where you decide how you want it. Your order is only finalized after the order confirmation, allowing you to adjust everything to your preference beforehand.

1. Select your products

• Click Add to Cart to add an item.
• Need more than one item? Change the quantity in your cart.
• Do you want to continue shopping? Click Continue Shopping
• Changed your mind? Click X to delete an item

2. Choose your shipping method

Select the delivery option that suits you best:

• Parcel Delivery - Standard shipping for eligible items.
• Pallet Transport - For items too large for standard shipping.
• Pickup at a collection point - Available for standard size items.
• Have you chosen a shipping method? Click Proceed to Order.

3. Enter your address details

• New customer? Enter your information, You can also create an account by checking the Account box - we recommend this for easy tracking of your order in your Dashboard
• Existing customer? Log in with your email and password. Forgot your password? Click Forgot your password to receive a reset link by email.
• Fill in your delivery address in the Your details section, this information is mandatory for delivery, and fields marked with an asterisk (*) must be complete.
• Finished entering your details? Click Next Step.

4. Choose your payment method

You can pay using the following methods:

• iDEAL online banking
• Advance payment via bank transfer
• VISA or Mastercard via secure connection
• Bancontact
• ApplePay
• GooglePay
• PayPal (depending on country)
• Wero
• Klarna 

5. Order confirmation

At this stage, you will receive an overview of your order. Check all information carefully. Once confirmed, you will receive an order confirmation email with the details of your purchase. 

As soon as your order is shipped, we will send you a tracking link to track your delivery.

We understand how exciting it is to plan your kitchen or bathroom project, but to avoid unexpected issues, we strongly advise not booking any plumber, installer, or contractor until your order has been delivered and checked.

Although we always strive for fast, reliable shipping, delays or product issues can sometimes happen due to external logistics partners or supplier constraints.

Why this is important:

• Your product might arrive later than expected due to shipping or stock delays.

• You’ll want to inspect the product upon arrival to ensure it’s complete and in perfect condition.

• Planning ahead without the product in hand can lead to extra installation costs or rescheduling fees.

Please note:

We cannot reimburse any costs associated with third-party services (such as plumbers or fitters), nor can we offer compensation for missed appointments or project delays.

We appreciate your understanding and cooperation — and we’re always here to help if you need updates about your order or help coordinating the next steps!

We offer a variety of secure and easy payment methods to ensure a smooth checkout process. Below is an overview of all available payment options:

1. iDEAL

Pay securely and directly via your own bank. iDEAL is supported by most Dutch banks and is a fast and reliable payment method.

2. Credit Card (Visa, MasterCard, American Express)

We accept all major credit cards. Your payment is securely processed using the latest encryption technologies, ensuring your data is well protected.

3. Apple Pay

Apple users can conveniently pay via Apple Pay. Complete your payment quickly and securely using your iPhone, iPad, or Mac.

4. Google Pay

Android users can use Google Pay to check out effortlessly with their stored payment details.

5. Bancontact

Widely used and secure payment method in Belgium, allowing customer to pay directly via their bank.

6. Klarna Pay Later

With Klarna, you can receive your order first and pay later. The maximum spending limit is € 750, subject to approval by Klarna.

7. Bank Transfer

Prefer to transfer the amount yourself? You can choose a bank transfer. Please note that your order will only be processed once the payment has been received, which may take a few working days.

Important information

• Additional fees may apply to certain payment methods. Any surcharges will be clearly displayed during checkout.
• We strive to make your payment process as secure and smooth as possible.
• Do you have any questions about our payment methods or need help completing your order? Feel free to contact our customer service – we’re happy to assist you!

We understand how important it is to have an invoice — whether it's for your records, a return, or business purposes. It's easy to find your invoice, whether or not you have an account.

If you have an account

• Go to our website.
• Click on “Account” in the top right corner and log in.
• Go to “My Orders.”
• Find the relevant order and click on “View Order.”
• Click “Download Invoice.”

Your invoice will then be saved as a PDF file so you can easily store or print it.

If you ordered without creating an account

No worries! The invoice is automatically sent to the email address you provided at checkout.

Here’s how you can find it:

• Check your inbox for the email with the invoice.

• Try searching for keywords like “invoice” or the name of our store.

Didn’t receive an invoice?

If you haven’t received the invoice:

• Make sure you entered the correct email address with your order.
• Also check your spam or junk folder.
• Try searching your inbox using terms like “invoice,” “receipt,” or our store name.

Still can’t find your invoice?

Feel free to contact our customer service team and provide the following details:

• Your order number
• The email address you used for the order

We’ll be happy to send you the invoice again.

Don’t worry — failed payments can happen for several reasons. Follow the steps below to identify the issue and successfully complete your order.

1. Check if your order was placed

• Check your inbox for an order confirmation email

• Log into your customer account and check under “My Orders”

• If you checked out as a guest, use the “Track Your Order” tool on our Customer Service page. Enter your email address and the order number shown on the confirmation screen

Important: If you didn’t receive a confirmation email and the order doesn’t appear in your account or via guest tracking, your payment likely failed and the order was not processed.

2. Verify your payment details

If paying by credit or debit card:

• Card number, expiration date, and CVV

• Billing address matches what your bank has on file

• All required fields were filled in at checkout

• Card is enabled for online and international transactions

• Card has not been blocked by your bank for security reasons

If using Apple Pay or Google Pay:

• You are signed into the correct Apple ID or Google Account

• The selected card in your wallet is active

• Your device is verified (Face ID, Touch ID, or passcode)

• Billing address in your wallet matches the checkout form

• Browser or device permissions are granted for payment

If paying via Klarna:

• Klarna approved the transaction (they may decline it based on their criteria)

• Your personal and billing details are correct

• You haven’t exceeded your Klarna spending limit

• You meet Klarna’s age, region, and eligibility requirements

If paying via bank transfer:

• The reference number provided at checkout was used

• IBAN and account number were entered correctly

• Payment was made within the required timeframe

• Please allow 1–5 business days for your bank to process the transfer

3. Try again

• Retry the payment using the same or a different payment method

• Start a new checkout session by refreshing the page or clearing your browser’s cache

• Try a different browser (like Chrome, Safari, or Firefox) or switch devices

4. Technical issues during checkout

• A blank page or freeze after confirming payment — often caused by your bank’s 3D Secure verification

• A delay in returning from your bank’s site to our checkout page

What to do:

• Wait a few minutes before trying again

• Avoid clicking “Back” or closing the page too early

• Check your email or account to confirm whether the order went through before retrying

5. Check with your payment provider

• Daily transaction limits

• Restrictions on online or international payments

• Insufficient funds

• A failed 3D Secure verification

Contact your bank or payment provider to check if the transaction was blocked or rejected.

6. Still need help?

• The email address used at checkout

• The payment method you tried

• A brief description of the issue

• Any relevant error messages or screenshots

We’ll look into the issue and help you finalize your purchase as soon as possible.

No Physical Showroom

We are an online webshop and do not have a physical showroom, store, or display area. This means you can easily and comfortably discover and order our products from the comfort of your own home. 

Unsure about a purchase?

We understand that online shopping can sometimes be tricky since you can't see or touch the products beforehand. That's why we offer a flexible return policy:

• You can view your order at home, at your convenience.
• If the product isn’t quite what you expected, no problem! You can return it within 30 days of receipt, no questions asked.

Need Help?

If you have any questions about our products, the ordering process, or need assistance with making a choice, our customer service is always here for you! Feel free to contact us, and we will be happy to assist you.