Our ordering process consists of four clear steps where you decide how you want it. Your order is only finalized after the order confirmation, allowing you to adjust everything to your preference beforehand.
Select the delivery option that suits you best:
You can pay using the following methods:
At this stage, you will receive an overview of your order. Check all information carefully. Once confirmed, you will receive an order confirmation email with the details of your purchase.
As soon as your order is shipped, we will send you a tracking link to track your delivery.
Tracking your order is quick and easy. You can check your order status either through your account or without an account.
If you don’t have an account, you can still check your order status easily:
If you have an account, you can track your order through your Customer Dashboard.
If you need any assistance or more information, our customer service team is happy to help!
We understand how exciting it is to plan your kitchen or bathroom project, but to avoid unexpected issues, we strongly advise not booking any plumber, installer, or contractor until your order has been delivered and checked.
Although we always strive for fast, reliable shipping, delays or product issues can sometimes happen due to external logistics partners or supplier constraints.
Your product might arrive later than expected due to shipping or stock delays.
You’ll want to inspect the product upon arrival to ensure it’s complete and in perfect condition.
Planning ahead without the product in hand can lead to extra installation costs or rescheduling fees.
We cannot reimburse any costs associated with third-party services (such as plumbers or fitters), nor can we offer compensation for missed appointments or project delays.
We appreciate your understanding and cooperation — and we’re always here to help if you need updates about your order or help coordinating the next steps!
This is your opportunity to get 10% OFF selected kitchen items during our main Black Friday sale.
Discount: 10% OFF
Validity Period: November 24th – December 3rd, 2025
Which products and brands are included?
The 10% discount is valid on eligible kitchen sinks, taps, and accessories from:
Pure.Sink, Ausmann, Aquatrimo, GraniteMy, Quadri.
How do I get the 10% discount?
Use Code: BFSALE10 at checkout.
We ensure that your order is delivered to you quickly and carefully. Below you will find all information about our delivery methods, including parcel post and pallet transport.
Orders shipped via parcel post will be delivered by a parcel company. On the day of shipment, you will receive a track & trace code, allowing you to easily track your order.
No problem! Your package will be delivered to the nearest pickup point. You can collect it the next business day.
If you give permission for the package to be left without a signature, you accept full liability for any loss or damage. We therefore advise against choosing this option.
Parcel services deliver from Monday to Saturday, except on national holidays.
Many of our products are available from stock. The current stock status is displayed on the product page.
Orders placed before 23:00 (if indicated) will be delivered the next day, except on Sundays.
For some products, an order must be placed before 15:00 for next business day delivery.
Larger orders are shipped via pallet transport through our external carriers Transmission BV or Dachser. You will also receive a track & trace code on the day of shipment.
IMPORTANT NOTE: YOU MUST CHECK THE ORDER BEFORE SIGNING ANY PROOF OF DELIVERY. ONCE SUCH PROOF HAS BEEN SIGNED WITHOUT PRIOR CHECKING, RESPONSIBILITY FOR DAMAGE TO THE SHIPMENT PASSES TO THE RECIPIENT.
Your order will be delivered to the (first) front door on the ground floor. Please note that you are responsible for any vertical transport (e.g., to a higher floor).
If no one is present on the agreed date, we will contact you to arrange a new delivery appointment. Please note: in this case, additional costs may apply.
Do you have questions about the delivery of your order? Feel free to contact our customer service. We are happy to assist you!
We do our best to deliver your order as quickly as possible. On the product detail page, you will find the estimated delivery time.
Do you have questions about delivery times? Feel free to contact our customer service, we are happy to help!
We understand that picking up your order in person might seem like a faster or more convenient option — especially if you live nearby or need your item quickly. However, at this time, we do not offer pickup from our warehouse.
All orders placed through our webshop are delivered directly to your chosen address or a nearby parcel point. This allows us to provide fast, reliable, and secure delivery — without requiring you to coordinate a pickup time or visit a physical location.
We operate as a 100% online business with centralized logistics, designed for speed, efficiency, and reliability. By focusing on direct shipping rather than local pickups, we can:
Ship orders straight from our warehouse to your door — as fast as possible
Offer consistent parcel and pallet delivery
Avoid delays, coordination issues, or human errors common with in-person handovers
Maintain optimal stock flow without needing physical customer access to the warehouse
Choosing direct delivery means you don’t have to worry about logistics — we handle everything for you. Here’s how you benefit:
Fast dispatch — Many products are in stock and ship within 24 hours
Convenient tracking — You’ll receive a tracking link as soon as your order leaves our warehouse
Flexible delivery options — Choose home delivery or a pickup point that works best for you
No travel needed — Save time and fuel — your order comes to you
Secure packaging — Professionally packed and handled with care by trusted couriers
No waiting lines, no paperwork — Receive your item without needing to queue or sign forms
If you're wondering about shipping times, costs, or how to track your order, feel free to explore our Shipping & Delivery FAQs or contact our customer support team — we're happy to assist you.
We offer free shipping when the order exceeds [delivery-free-parcelshop] depending on the shipping method.
For larger items that cannot be shipped via parcel post, we use pallet transport. This service is available within the EU, and specific rates apply. The exact shipping costs will be calculated and shown at checkout.
If you have any questions or need further information about our shipping costs, our customer service team is happy to assist you! Feel free to contact us.
We’re sorry to hear that your order arrived damaged. We understand how frustrating this can be and are committed to resolving the issue as quickly and smoothly as possible. Please follow the steps below so we can help you right away.
What to Do if Your Order Arrived Damaged?
1. Report the Damage Promptly
Please notify us of any damage as soon as possible, within 48 hours of delivery. This helps us take action quickly and efficiently.
2. Log in to Your Account
Head to our website and log in with your account details. Under your order history, locate the affected order for quick reference.
3. Use the Helpdesk Chat
Click on the Helpdesk Chat icon (found at the bottom right of the page or in your account) and select "Report Damage."
This is the fastest way to get assistance.
4. Upload the Required Photos
To properly assess the situation, please upload the following images:
This documentation must be provided within 48 hours, without it it is not possible to make a claim against the courier company.
5. Wait for Our Response
Once your report is submitted, our team will review everything and get back to you as soon as possible with the next steps. This may include sending a replacement or offering another solution tailored to your situation.
Suspect a Manufacturing Defect?
If the damage seems to be caused by a manufacturing defect rather than shipping, please also reach out via the Helpdesk Chat or submit a service request. We’ll work with you to find a suitable resolution.
Still Have Questions?
Don’t hesitate to contact us. Our friendly customer support team is happy to help and ready to assist you every step of the way.
We understand how frustrating it can be to receive an incomplete delivery. While our warehouse team carefully checks and scans every item before dispatch, occasionally items may arrive separately or be packed in ways that aren’t immediately obvious.
Before contacting us, please follow these quick checks:
You can verify this by:
Reviewing your order confirmation email to see if multiple shipments are indicated
Checking your tracking information to confirm if additional packages are listed or still in transit
Look inside the packaging of sinks, taps, or other bulky products
Check for any stickers, labels, or notes indicating that smaller items are included within larger packages
This helps us resolve the issue quickly and efficiently.
Please provide:
Your order number
A list of the missing item(s)
Photos of the packaging and contents received
We will investigate promptly and arrange a replacement or appropriate solution.
We understand how disappointing it is to receive an item that’s not what you ordered. While our warehouse team carefully checks every package before dispatch, mistakes can occasionally happen. Don’t worry — we’re here to resolve this quickly for you.
Important: Please report any incorrect items within 48 hours of receiving your order. This allows us to process your claim efficiently and ensure a smooth resolution.
Before contacting us, please:
Compare the article number (SKU) on the product or packaging with the item listed in your order confirmation.
Inspect all packages carefully. Smaller items or accessories may be packed inside larger boxes. Open and check all boxes thoroughly.
Log into your account, or check your confirmation email if you ordered as a guest, to:
Confirm exactly what you ordered.
Ensure that a similar item from your order hasn’t been mistaken for the correct one (such as variations in size or color).
If you still believe you’ve received the wrong item, contact us via email or live chat within 48 hours.
To speed up the process, please include:
Your order number.
A brief description of the incorrect item received.
The product’s article number shown on the packaging label.
Photos of:
The item you received.
The product label or barcode.
The outer packaging, including the shipping label.
Once we receive your details:
We will investigate the issue with our warehouse team.
If a mistake is confirmed, we’ll arrange for the correct item to be sent out as soon as possible.
If necessary, we’ll provide instructions and a prepaid label to return the incorrect item.
We aim to resolve such cases within 2-3 business days after receiving your information. The delivery of your replacement will follow standard shipping times, depending on stock availability.
If you’re unsure about the process or need further clarification, contact our customer service team. We’re here to ensure you receive exactly what you ordered, with minimal hassle.
We appreciate your understanding and will make sure to set things right quickly.
If you haven’t received your parcel and there are no tracking updates or delivery notifications, the shipment may be delayed or lost in transit. Please follow the steps below so we can assist you quickly and efficiently:
1. Check with the Courier
2. Report the Issue Promptly
Our team will investigate the situation directly with the courier, open a lost package case if needed, and work with you to resolve the issue as quickly as possible.
We sincerely apologize for the inconvenience. Please follow the steps below so we can assist you quickly and efficiently:
1. Check with the carrier
Contact the delivery service directly using your tracking number.
Sometimes a package is left with a neighbor, at a pickup point, or in a safe place around your home.
2. Report the issue to us immediately
Log in to your account: Go to our website and log in with your account details. Under your order history, you can easily find the order in question.
Use the Helpdesk Chat: Click on the Helpdesk Chat icon (at the bottom left of the page or in your account) and select “My order was shipped but never arrived.” This way, we can take quick and effective action with the carrier.
We are an online webshop and do not have a physical showroom, store, or display area. This means you can easily and comfortably discover and order our products from the comfort of your own home.
We understand that online shopping can sometimes be tricky since you can't see or touch the products beforehand. That's why we offer a flexible return policy:
If you have any questions about our products, the ordering process, or need assistance with making a choice, our customer service is always here for you! Feel free to contact us, and we will be happy to assist you.
Thanks to our own stock, you can quickly enjoy your purchase. Do you have any questions about the availability of a product? Feel free to contact our customer service—we’re happy to help!
Yes, absolutely! Thank you for your interest in our products. If you want to order more than 5 items, we’ll be happy to provide you with a detailed, personalized quote. To help you quickly and accurately, please follow the instructions below.
For customers with an account
Log in to your account
• Visit our website and log in using your username and password.
• Check your order history if needed.
Open the helpdesk chat
• Find the helpdesk chat icon in your account or at the bottom right of the site – this is the fastest way to contact us.
Request a quote
• Start a chat and choose the option “I want a quote for more than 5 products.”
• Provide a detailed list of the products you’re interested in (including item numbers and quantities).
• Include your billing information: full name, company name (if applicable), VAT number (if applicable), and your full billing address.
• If your delivery address is different from your billing address, add that too.
Don’t have an account yet?
• Don’t worry, it’s quick and easy to create one.
• Click on "account" in the top right corner of our website and select "register."
• Choose whether you’re an individual or a business and fill in your details, email, and a password.
• Click "register." That’s it!
Once we receive your information, we’ll promptly prepare your personalized quote and provide you with all the necessary details to complete your order. If you have any questions or need further assistance, don’t hesitate to contact us via the helpdesk chat or our customer service – we’re happy to help!
Yes, both private consumers and business customers across Europe can place orders with us.
If you are a professional, you can register for our Loriano B2B Partner Program. This program is designed for:
Kitchen and bathroom retailers
Installers & assembly companies
Interior architects & designers
Real estate developers
Online resellers
By creating a free business account, you unlock exclusive trade advantages:
Up to 20% partner discount based on purchase volume (Bronze 10%, Silver 15%, Gold 20%)
Exclusive B2B prices and trade-only conditions
Fast and reliable EU-wide shipping with professional logistics support
Dedicated account manager for personalized project assistance
Marketing & sales resources including high-resolution product photos, installation guides, and technical sheets
Register your B2B account today directly on our website to start enjoying exclusive discounts and professional support for your business.
Yes, in most cases it is possible to exchange a product. The process is as follows:
If you have any questions about exchanging a product, feel free to contact our customer service, we are happy to assist you!
We understand how important it is to stay updated on the status of your shipment. Follow the steps below to get your query resolved as efficiently as possible.
Track your shipment
• Use the tracking code you received after your package was shipped.
• Visit the courier’s website and enter your tracking code to view the most up-to-date status and location of your shipment.
Contact the courier service directly
• If you need more detailed information than what is available online, contact the courier service's customer support.
• They are best positioned to provide you with the latest information on your shipment.
Gather the necessary information
• Make sure you have your tracking number and other relevant shipping details on hand before contacting the courier service.
• This will help them address your query more quickly and accurately.
Need further assistance? We're here for you!
If you are unable to reach the courier service or if your problem hasn't been resolved, you can contact us for further assistance:
We strive to resolve any issues with lost deliveries to your satisfaction. Please note that resolution times may vary depending on the courier's timeframe for processing claims. If you have any questions, don't hesitate to contact us via the Helpdesk Chat or customer support – we're here to help you!
We understand that organizing an installation can feel overwhelming, especially when you're planning a kitchen or bathroom renovation. While we don’t provide installation services ourselves, we’re here to support you in every other step to make the process as easy as possible.
This helps you avoid:
Extra costs for rescheduling
Installers arriving before everything is delivered
Delays caused by missing or damaged parts
These documents are extremely helpful for both you and your installer when planning the setup.
We also include an installation and maintenance manual in every package, so you’ll have everything you need as soon as your product arrives.
Tip: Feel free to send these drawings or instructions to your installer in advance — it makes planning even easier!
